Create default reply and increase phone calls

If you want to maintain customer contact, you should intensively deal with the way in which information is quickly and effectively conveyed. A Default Reply can play a crucial role. By using automated replies, you ensure that your customers receive feedback promptly, which in turn increases trust in your communication. Below I will explain to you step by step how to create such a Default Reply and additionally utilize opportunities to increase telephone feedback.

Key Insights

• A Default Reply allows you to send automated responses to messages.
• In the Default Reply, you can easily integrate your contact details for phone calls.
• By personalizing the responses, you increase the engagement of your customers.

Step-by-Step Guide to Creating a Default Reply

Start by making the necessary settings to create a Default Reply. Go to the corresponding tab in your automation tool.

Now click on "Automation" and select "Default Reply". This will lay the foundation for your automated communication.

What exactly is a Default Reply? It is an automatic message that is sent when a person sends you a message. Its advantage is that you can react immediately to incoming messages.

To create a new Default Reply, click on "Edit Flow". Here you will find the "Starting Step", which defines the beginning of your automation. This step sets that a message comes in and consequently a reply is sent out.

The basic structure of your Default Reply is now in place. Add a message that you want to send back to the person. An example of a good response could be: "Hello [Name], thank you for your message!"

To personalize by adding the name of the person who wrote to you, you can use placeholders. This way, your customer feels directly addressed. For example: "Hello Leon, thank you for your message!"

Next, you should specify an approximate response time within which you will get back to the customer. You could phrase it as: "We usually respond within two days."

Another addition could be a button that allows customers to speak to a real person. To this effect, you could write: "If you want to speak to a real person, click the button below."

Here you can add a button labeled, for example, "Learn more." Clicking this button should display information about your telephone number.

Add the phone number through which your customers can contact you directly. An example of entering the number could look like this: "+49 111 111111". Use the appropriate format to make it easier for users to reach you.

Finally, click on "Save" to apply your changes. Your setup is now complete.

The Default Reply is now set up and can be made live. Optimize it as you see fit!

Summary

Creating a Default Reply is an essential tool for efficiently communicating with your customers. By providing personalized responses and the option for direct contact, you increase not only user satisfaction but also the chance of direct phone calls. Use the steps described to optimize your customer communication.